Skip to main content

Troubleshooting

Book meeting

For running SigNoz, atleast 1.5GB of memory should be allocated in docker. This is just for demo/testing purpose.

To test if everything is fine, run the following command

docker ps

Output should look like this ( Should have 6 image names as shown below )

CONTAINER ID   IMAGE                                          COMMAND                  CREATED         STATUS                   PORTS                                                                                                                                                                                                                                                                                                                                                 NAMES
b080d1164e4d signoz/frontend:0.3.1 "nginx -g 'daemon of…" 4 minutes ago Up 4 minutes 80/tcp, 0.0.0.0:3000->3000/tcp, :::3000->3000/tcp frontend
d8be80e798ba signoz/otelcol:latest "/otelcol --config=/…" 4 minutes ago Up 4 minutes 0.0.0.0:1777->1777/tcp, :::1777->1777/tcp, 0.0.0.0:4317->4317/tcp, :::4317->4317/tcp, 0.0.0.0:14268->14268/tcp, :::14268->14268/tcp, 0.0.0.0:55679-55681->55679-55681/tcp, :::55679-55681->55679-55681/tcp, 0.0.0.0:8887->8888/tcp, :::8887->8888/tcp, 0.0.0.0:49154->13133/tcp, :::49154->13133/tcp, 0.0.0.0:49153->55678/tcp, :::49153->55678/tcp clickhouse-setup_otel-collector_1
55b903bf600c signoz/query-service:0.3.1 "./query-service" 4 minutes ago Up 4 minutes 0.0.0.0:8080->8080/tcp, :::8080->8080/tcp query-service
3d6225e85d25 jaegertracing/example-hotrod:latest "/go/bin/hotrod-linu…" 5 minutes ago Up 5 minutes 8081-8083/tcp, 0.0.0.0:9000->8080/tcp, :::9000->8080/tcp hotrod
cdfcddd6620c grubykarol/locust:1.2.3-python3.9-alpine3.12 "/docker-entrypoint.…" 5 minutes ago Up 5 minutes 5557-5558/tcp, 0.0.0.0:8089->8089/tcp, :::8089->8089/tcp load-hotrod
b3afb9d3ac32 yandex/clickhouse-server "/entrypoint.sh" 5 minutes ago Up 5 minutes (healthy) 0.0.0.0:8123->8123/tcp, :::8123->8123/tcp, 9009/tcp, 0.0.0.0:9001->9000/tcp, :::9001->9000/tcp clickhouse-setup_clickhouse_1

Troubleshooting of common issues

  1. If you see no sample services in the dashboard after installing SigNoz

    • Are you on Windows? We don't have official support for running SigNoz on Windows as of Jan 24, 2021. Please try installing on a Linux or Mac OS.
    • If you are on Mac or Linux based OS, please reachout to us on our slack community
  2. docker ps will show all containers created by SigNoz. Check if clickhouse-setup_clickhouse, clickhouse-setup_clickhouse and query-service containers are running. They do not come up if there is a memory problem. You may want to increase alloted memory.

  3. If you are still facing issues, try re-running ./install.sh. This will retry installing containers which failed the first time.

  4. Try reinstall SigNoz by first bringing down the existing containers & reinstalling

info

Wait for 2-3 mins for the data to be available to frontend. If you are running on local machine, checkout http://localhost:3000. You would want to open port 3000 to be accessible from outside world if you want to use public url of machine.


Re-installing SigNoz

  1. For v0.5.1 (Released on 2 Dec 2021) and later
sudo docker-compose --env-file ./docker/clickhouse-setup/env/x86_64.env -f docker/clickhouse-setup/docker-compose.yaml down -v

 

  1. ./install.sh