Enterprise-grade support for every stage of
your observability journey
From open source community to mission-critical production - SigNoz
support is built for engineering teams who can't afford downtime.
* Enterprise Annual contracts over $4000 Monthly
** Based on individual contracts
*** We are working on adding more self-serve migration tools
Severity Definitions
The production system is down or severely impaired. Data loss risk or complete loss of observability for production services. No workaround available.
Example: SigNoz Cloud is unreachable; traces and logs are not being ingested
The production system is impaired with significant impact. Partial loss of functionality with no workaround, or a workaround that is not sustainable.
Example: Alert notifications are not firing; dashboard load times are severely degraded
Low-impact issue or general question. The system is operational. The issue affects non-critical functionality or has a straightforward workaround.
Example: Dashboard configuration question; how to set up a new integration
* After issue is raised by the customer
The numbers
speak for
themselves
47%
Reduction in MTTR & TCO
Our logs, metrics, and traces work on an innovative co-related architecture so you find the needle in the haystack, faster.
10 TB+/day
Daily ingest for a single deployment
ClickHouse core handles high scalability Kubernetes and AI workloads at scale. 50% higher throughput guaranteed.
1000+
Engineering teams in production
SaaS start-ups to public companies. Self-hosted, cloud, or BYOC: your choice. With enterprise-grade observability.
1000+
Engineering Teams
love SigNoz
Seamless Escalation
Escalate your issues and get support from the right person, right when you need it.
SigNoz support team acknowledges your case, classifies severity, and begins investigation.
Senior SigNoz engineer joins for deeper investigation: instrumentation, ClickHouse queries, ingestion pipeline, OpenTelemetry Collector config.
Issue escalated to SigNoz core engineering team for product-level investigation or hotfix.
For Enterprise accounts: direct escalation to SigNoz leadership for business-critical situations.
How to reach us
Tired of Datadog's unpredictable bills or New Relic's user-based pricing? We're here for you.
Community (Open Source)
Teams (SigNoz Cloud)
Enterprise
Why SigNoz
support is
different
Engineers talk to engineers
Every support interaction at SigNoz is handled by someone who has shipped observability infrastructure. No tier 1 script readers. When you open a Sev 1, you can be assured that your query will be resolved.
Migration support included
Moving from Datadog, Grafana, or another tool? We've done this hundreds of times. Enterprise and Cloud plans include a migration support where we help you replicate dashboards, alerts, and instrumentation so you see value in days, not weeks.
Committed to open source. Always.
SigNoz is open source at its foundation with the same code, the same backend, the same roadmap whether you're on Community or Enterprise. 25,000+ GitHub stars. CLI-native. ClickHouse-backed. When you raise a bug, the person responding can merge the fix. That's what open source support actually looks like.
Trust &
Compliance
SOC 2 Type II
Not sure which plan is right for you?
If you're running SigNoz in production and want to understand your support options, reply to this email or book a 20 minute call with the team.
