General FAQs
Q. How to setup SigNoz across different environments?
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You can ingest data from across your environments just by adding deployment.environment
resource attribute
On SDK level you can add it though environment variable OTEL_RESOURCE_ATTRIBUTES=deployment.environment=prod
On collector level you can add it through a resource processor.
processors:
resource/env:
attributes:
- key: deployment.environment
value: prod
action: upsert
...
service:
pipelines:
logs:
processors: [resource/env, batch]
Q. How Do I cancel my subscription ?
A. Reach out to us on chatbox at the bottom right corner of your SigNoz Cloud interface.
Q. I see a message that my account might be Rate limited ?
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For SigNoz Cloud Trial Accounts you might get a message saying "You are sending data at more than 100 RPS, your ingestion may be rate limited. Please reach out to us via chat support."
To remove this rate limit, you need to upgrade your plan under the Billing Section of your SigNoz Cloud Interface and add your credit card.
Q. I need a Vendor Address for the payment to be approved.
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You can use this Address - SigNoz Inc - 2261 Market Street #4496, San Francisco, CA, 94114
Q. What is a DataSource ?
A. DataSource is the service, db or any instance which generates telemetry data (Traces, Logs and Metrics).
Q. How do I change data retention periods in SigNoz?
A. For self‑hosted, change retention in Settings → General (applies only to newly ingested data). For SigNoz Cloud, contact support to request retention changes (affects pricing).
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For self-hosted SigNoz:
- Navigate to the General tab in Settings.
- Adjust the retention period for the desired data type (logs, metrics, or traces).
- Note that changes will only apply to newly ingested data and will not be applied retroactively.
For SigNoz Cloud:
- Retention period changes require assistance from the SigNoz support team.
- Available retention periods:
- Logs: Up to 180 days
- Metrics: Up to 13 months
- Traces: Up to 180 days
- Changes to retention periods may affect pricing. Use the pricing calculator to estimate updated costs.
To request a retention period change for SigNoz Cloud:
- Contact SigNoz support with the requested retention periods for each data type (logs, metrics, and/or traces).
- Review and confirm any pricing changes with the support team.
- Support will implement the changes, typically within 24 hours.
Note: Retention period changes only affect newly ingested data and will not apply retroactively to existing data.
Last updated: August 26, 2025
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