General FAQs

You can ingest data from across your environments and tag your telemetry with the deployment.environment resource attribute (for example: production, staging, development). This lets you filter, compare, and alert per environment in the UI.

• SDK (all languages)

  • Set via environment variables when starting your app:

    OTEL_RESOURCE_ATTRIBUTES="deployment.environment=production"
    

• OpenTelemetry Collector (agent or gateway)

  • Upsert the attribute with the Resource processor so all signals include it:

    processors:
      resource/env:
        attributes:
          - key: deployment.environment
            value: production
            action: upsert
    service:
      pipelines:
        traces:
          processors: [resource/env, batch]
        metrics:
          processors: [resource/env, batch]
        logs:
          processors: [resource/env, batch]
    

  • Refer to OpenTelemetry Collector Configuration reference for more details on the Resource processor.
  • Guide on setting resource attributes for logs (applies similarly to traces/metrics): here.

For SigNoz Cloud Trial Accounts you might get a message saying "You are sending data at more than 100 RPS, your ingestion may be rate limited. Please reach out to us via chat support." To remove this rate limit, you need to upgrade your plan under the Billing Section of your SigNoz Cloud Interface and add your credit card.

You can use this Address - SigNoz Inc - 2261 Market Street #4496, San Francisco, CA, 94114

For self-hosted SigNoz:

1. Navigate to the General tab in Settings.
2. Adjust the retention period for the desired data type (logs, metrics, or traces).
3. Note that changes will only apply to newly ingested data and will not be applied retroactively.

For SigNoz Cloud:

• Retention period changes require assistance from the SigNoz support team.
• Available retention periods:
  • Logs: Up to 180 days
  • Metrics: Up to 13 months
  • Traces: Up to 180 days
• Changes to retention periods may affect pricing. Use the pricing calculator to estimate updated costs.

To request a retention period change for SigNoz Cloud:

1. Contact SigNoz support with the requested retention periods for each data type (logs, metrics, and/or traces).
2. Review and confirm any pricing changes with the support team.
3. Support will implement the changes, typically within 24 hours.

Note: Retention period changes only affect newly ingested data and will not apply retroactively to existing data.