General FAQs | SigNoz Docs

Q. How to setup SigNoz across different environments?

A. Tag your telemetry with the deployment.environment resource attribute (e.g., production/staging/development) via SDK env vars or the Collector’s Resource processor, then filter and alert by environment in SigNoz. If you deploy the SigNoz k8s infra Helm chart, the chart sets deployment.environment for you via the required deploymentEnvironment value, so you do not need to add it manually—see the Kubernetes infra install guide.

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You can ingest data from across your environments and tag your telemetry with the deployment.environment resource attribute (for example: production, staging, development). This lets you filter, compare, and alert per environment in the UI.

SDK (all languages)
- Set via environment variables when starting your app:
  OTEL_RESOURCE_ATTRIBUTES="deployment.environment=production"

OpenTelemetry Collector (agent or gateway)

Upsert the attribute with the Resource processor so all signals include it:

processors:
  resource/env:
    attributes:
      - key: deployment.environment
        value: production
        action: upsert
service:
  pipelines:
    traces:
      processors: [resource/env, batch]
    metrics:
      processors: [resource/env, batch]
    logs:
      processors: [resource/env, batch]

Refer to OpenTelemetry Collector Configuration reference for more details on the Resource processor.
Guide on setting resource attributes for logs (applies similarly to traces/metrics): here.

Q. How Do I cancel my subscription ?

A. SigNoz Cloud subscriptions are cancelled by emailing the support team. Open Settings → Billing, click Cancel subscription, type cancel in the confirmation field, and click Cancel subscription to confirm. You can also reach out via the chatbox at the bottom right corner of your SigNoz Cloud interface instead.

Q. What happens when my SigNoz Cloud trial expires?

A. If no payment method is added before your trial ends, your deployment will be deleted after a 7-day grace period. SigNoz sends email reminders before deletion occurs. To continue using SigNoz Cloud, add a credit card in the Billing section before the trial expires or during the grace period.

Q. How can I reactivate my expired trial account?

A. Trial reactivation requires assistance from the SigNoz support team since it involves account-level changes. You can reach out through:

Chat Support – Use the chatbox at the bottom right corner of the SigNoz Cloud interface (if you can still log in)
Email – Contact cloud-support@signoz.io with your account details

Q. I see a message that my account might be Rate limited ?

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For SigNoz Cloud Trial Accounts you might get a message saying "You are sending data at more than 100 RPS, your ingestion may be rate limited. Please reach out to us via chat support." To remove this rate limit, you need to upgrade your plan under the Billing Section of your SigNoz Cloud Interface and add your credit card.

Q. I need a Vendor Address for the payment to be approved.

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You can use this Address - SigNoz Inc - 2261 Market Street #4496, San Francisco, CA, 94114

Q. What is a DataSource ?

A. DataSource is the service, db or any instance which generates telemetry data (Traces, Logs and Metrics).

Q. How do I change data retention periods in SigNoz?

A. For self‑hosted, change retention in Settings → Workspace (applies only to newly ingested data). For SigNoz Cloud, contact support to request retention changes (affects pricing).

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Retention changes only affect newly ingested data. Data already stored keeps the retention period it was ingested under.

For self-hosted SigNoz, set retention under Retention Controls on the Workspace tab of the Settings page.

For SigNoz Cloud, the Workspace tab on the Settings page shows your current retention periods. Contact support with the retention period you want for each signal:

Logs: 15, 30, 90, 180 days, or 1 year
Metrics: 1, 3, 6, or 13 months
Traces: 15, 30, 90, 180 days, or 1 year

Retention changes affect pricing. See Configure Retention Periods for Logs, Traces and Metrics for how to request a change and estimate your new bill.

Q. How do I create a second workspace in SigNoz Cloud?

A. Workspace creation is not available as a self-service option in the UI. To get a second workspace, you have two options:

Sign up again – Go to signoz.io/teams and sign up using a different email address from your company. This creates a new, fully independent workspace.
Contact support – Reach out via the chatbox at the bottom right of your SigNoz Cloud interface or email cloud-support@signoz.io to have a second workspace provisioned for you.

Each workspace has its own separate billing account. Consolidated billing across multiple workspaces is not currently supported.